Terms & Conditions
Cooling-off Period. Purchases
At Blue Moon Crafts we appreciate that there may be occasions when you want to return items to us. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products, however, we regret that we cannot accept cancellations of contracts for the purchase of software products where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please notify us using our enquiries page, giving the reason for the return as "Unwanted".
Please package the relevant item(s) securely and send it to us, with your details included, at the address detailed on the enquiries page, so that we receive it within seven working days of the day after the date that the item was delivered to you. Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, please visit the Department of Trade and Industry's website
Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website
Blue Moon Crafts: Our Returns Policy
Thinking of returning an item? Our 30-day returns guarantee
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item (see our Refunds Policy).
We are unable to exchange items that are not damaged, defective and can only accept the return of opened items if they are faulty.
In the event of Blue Moon Crafts sending you a replacement for a damaged, defective or wrong item, you must return the item to Blue Moon Crafts within 30 days. Blue Moon Crafts reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Blue Moon Crafts confirms we will issue a replacement.
We will notify you via e-mail when we have processed your return, which may take up to three weeks. This returns policy does not affect your statutory rights.
Blue Moon Crafts: Our Refunds Policy
This section describes how we calculate refunds and outlines our policy regarding, damaged, defective or incorrect items, items returned within the cooling off period, and items being returned under the 30 day returns guarantee. Our refunds policy does not affect your statutory rights.
Some notes about refunds:
When you send your item back to us we will process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
If the refund does not appear in Your Account after four weeks from the day you sent us your return, please contact us using the enquiries page for further assistance.
How Refunds Are Calculated
Items returned because they are damaged, defective or incorrect
If you take delivery of an Blue Moon Crafts package and the contents have been damaged in transit, you can return the item (s) to us within 30 days of receipt for exchange. If the item is defective you have the right to return the item within a reasonable period of time.
Please keep any warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact us directly using our details provided on the enquiries page so that we can rectify the problem for you.
If we have sent you an item you did not order (an "incorrect" item) please send the incorrect item back to us, using our address details on the enquiries page, and we will make sure you are not charged for it and will refund your return postage costs.
Please note that in the event of Blue Moon Crafts sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Blue Moon Crafts within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs).
Blue Moon Crafts will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
| where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred |
| where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred |
| we will refund only standard (Airmail) postage charges for items delivered outside the UK |
| where we collect an item from you, we reserve the right to recover the costs of collection from you |
Items returned under the 30-day returns guarantee
Where you are withdrawing from your purchase between seven (7) and thirty (30) days after delivery and there has been no error on our part, we will refund only the cost of the item.